Returns & Refunds Policy

Because OH MY GUM! products are consumable food items, we do not accept returns for change of mind, incorrect ordering, or taste preference. Once a food product has left our facility, we're unable to guarantee its condition if it's opened or repackaged, so we cannot resell or restock returned items. This is standard practice across the confectionery and food industry.

We do, however, stand behind the quality of everything we make. If your order arrives damaged, defective, or does not meet our quality standards, we will make it right.

What's Covered

We will offer a replacement, credit, or refund if:

• Your order arrived damaged during transit (e.g. broken packaging, crushed product or melted product)

• You received the wrong item(s) or an incomplete order

• A product shows a quality issue — for example, off flavours, texture problems, or signs of spoilage within its stated shelf life

• The item was defective at the point of packing (e.g. faulty seal, foreign material or mislabeling)

What's Not Covered

• Change of mind or ordering the wrong quantity/flavour

• Products that have been opened, consumed, or stored improperly (e.g. exposed to heat, humidity, or direct sunlight) after delivery

• Minor, expected variations in appearance, colour, or shape natural to small-batch, handcrafted confectionery

• Claims made after the reporting window below has passed

How to Report an Issue

1. Contact us within 7 days of delivery at orders@ohmygum.com with your order number.

2. Include photos of the affected product(s) and packaging (including the shipping box and any lot/batch code on the label) — this helps us investigate and improve.

3. Our team will review your claim and respond within 1–3 business days with next steps: a replacement, store credit, or refund to your original payment method.

We don't require you to ship the product back to us in most cases; for food safety reasons, we'll typically ask you to dispose of the affected item once we've reviewed your photos, rather than returning it.